We ship worldwide.
Orders within Spain are normally shipped via GLS or UPS; orders to Europe are shipped via UPS; and orders to the rest of the World are shipped via TNT or FedEx.
A signature is required on receipt of the package, so please make sure someone will be in to receive it.
We are a small studio so HeyShop prints on demand. Our printer produces the posters once payment has been made. So please be aware that shipping times can vary depending upon the product.
All orders are normally shipped from Barcelona within 3-5 working days.
HeyShop is not responsible for any delay that results from an incorrect address, holidays or by incidents beyond our control.
The system will automatically calculate the shipping cost depending on the volume, weight and destination of the products purchased.
- Spain: 6€ – 14€
- European Union: 13€ - 20€
- Rest of Europe & United States: 18€ - 30€
- Rest of the World: 25€ - 30€
Please note that any customs duties and taxes for overseas orders are the buyer’s responsibility to pay.
If, for whatever reason, the customer is dissatisfied with a product bought directly from HeyShop, the purchase may be exchanged or returned. Specially produced items are however not eligible for return.
To return or exchange an item, please email us with your order number, details of the item to be returned, and the reason for its return. The customer must inform Hey within 7 days of their intention to return the item. The package must then be shipped within a further 14 days. All shipping costs, duties and taxes have to be paid by sender.
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All returned items must arrive unused and in the original packaging. Upon receipt of the items, a full refund will be made – the shipping costs are not refundable– within 30 days.
If any item arrives in a less than perfect condition, please notify us immediately at firstname.lastname@example.org. We will do our best to remedy the situation as quickly as possible.
The customer should only accept packages without visible signs of wear and tear. If the customer decides to accept visibly damaged items, this should be noted on the delivery form next to their signature. If product is found to have been affected, the customer must email us immediately, attaching pictures of both the packaging and its contents. All the original packaging must also be retained.
The customer must inform Hey within 7 days of their intention to return the item. The package must then be shipped within a further 14 days.